Refund & cancellation policy

Scope

This policy applies to deposits and fees for Integrinet household visits: family cold-storage inventory setup, paper-backup audits, and multi-wallet household recounts. The website does not sell physical merchandise or software subscriptions.

Deposit

A 30% deposit holds your appointment after you approve a written estimate. The remaining balance is due when the visit ends.

Full refund of deposit

You may receive a full deposit refund if you cancel in writing at least 5 full business days before the scheduled visit start time, or if Integrinet cancels and cannot offer a suitable alternative date within 14 days.

Partial refund

Cancellations received between 4 business days and 48 hours before the visit forfeit 50% of the deposit. The remainder is refunded by the original payment method when practicable.

Non-refundable situations

• Cancellations inside 48 hours of the visit start time.
• No-shows after a 30-minute wait at the agreed address.
• Visits that began and were stopped because the household asked to end early after work had started (device listing, backup handling, or briefing underway).
• Time already spent when you add wallets mid-session beyond the estimate and then decline to continue — completed portions remain billable.

Rescheduling

One complimentary reschedule is allowed if requested at least 3 business days in advance. Later reschedules may be treated as cancellations under the timelines above.

Materials

Integrinet does not purchase backup media on your behalf. Any materials you buy remain yours and are outside this refund policy.

Refund process & timing

Email contact@integrinet.digital with your name, visit date, and reason. Approved refunds are processed within 10 business days. Method matches the original payment where possible.

Contact for refund requests

Integrinet · 737 Yeoksam-dong, Gangnam-gu, Seoul 06168 · +82 2-2186-9500 · contact@integrinet.digital